Exchange and returns 

When you receive your package, you have 14 days to exchange or return your item.

To attest your cancellation, you must give notice by unequivocal statement to shop@cocooncompany.dk within 14 days after receiving your package.

When exchanging or returning a product, you are responsible for the return and costs to the following address:

Cocoon Company
Vestervang 6
8882 Faarvang
Denmark.

Mark the package with your order number.

Note! We do not collect return parcels at the post office or in the package shop. We do not receive parcels sent by C.O.D. (cash on demand) and we cannot receive packages sent with DAO. Upon return, it is you who is liable for the product if it disappears or if it is damaged during shipment.

The returned item must be as in new and unused condition. You must not impair the value of the item by using it or damaging the original packaging*. The item cannot be returned if the packaging is broken, missing or damaged and where this is a prerequisite for reselling the item. Please note that the item must not have any external odors, such as perfume or smoke.

(*Original packaging includes: tags/labels, ribbon, protective plastic cover and cardboard box.)

You cannot return your laundry product if the packaging is broken.

When you regret your purchase, your money will be returned to the same payment card as used when making your order. The refund will occur as soon as we have received your item and approved that the returned item is unused and undamaged. Your postage fee will not be refunded.