Private delivery with courier: depends on product and delivery address
Larger and heavier packages, such as mattresses, mattress toppers and beds, are delivered by carrier/courier. As a general rule, the carrier delivers the order to your door as long as the individual boxes are under 20 kg. All other shipments are delivered as close to your door as possible, or at the nearest kerb. Delivery with a forwarder does not, as a rule, include carrying the parcels into or up to the delivery address. Orders sent by carrier are delivered as quickly as possible, and therefore it is not possible to give a specific time for delivery.
If there is no place indicated where the package can be left, there must be someone to receive the item. If the package is to be left, notice must be given in advance where the package can be left, at the customer's own risk. The courier must have a telephone number on which he can notify the recipient when the order is expected to arrive at the delivery address.
Read about our delivery terms.
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